The European Union’s Consumer Protection Cooperation Network (CPN) is in talks with Google from 2021 to make certain online services more transparent and better compliant with the EU’s geo-blocking rules.
The Google Play Store allows you to browse for versions intended for different countries in the EU – something you probably didn’t know about (here’s how). Google has agreed to make this option more visible to users. Google allows you to change your country of residence once a year, but some restrictions violate the geo-blocking rules according to the CPCN.
Also, Google allows you to use payment services from any EU member state. App developers must also comply with geo-blocking rules, so Google will let you know about the details.
The company has agreed to clearly disclose certain details about purchasing hardware from the Google Store: shipping costs, withdrawal rights, and repair and replacement options.
If you’ve been using Google Hotels & Flights to plan your trips, you’ll notice some changes soon. For example, it can sometimes be confusing whether you’re dealing with Google or if the company is acting as an intermediary. This will be cleared.
Also, the displayed offers will have clear information about what price was used as a reference. Additionally, Google explains that reviews on the Google Hotels platform are unverified.
Google has agreed to increase the transparency of its listings and reviews.
Google has decided to follow the same transparency guidelines as other big booking platforms like Expedia and Booking.com.
The changes that Google has agreed to have not yet been implemented, and it is unclear when they will be implemented. CPNN and local authorities will continue to monitor the situation to ensure compliance.
Justice Commissioner Didier Reynder said: “Even today, almost three years after the start of the Covid-19 pandemic, we see more and more consumers turning to the internet to book holidays, make purchases or consult online services.” Evaluation. EU consumers have the right to full access to information so that they can make an informed choice. Google’s commitment is a step forward in this direction. We call on Google to fully comply with the geo-blocking, ensuring that consumers can enjoy the same rights and access the same content wherever they are in the EU.
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