Update: September 15, 2022 (5:57 AM ET): TikTok seems to be facing some problems at the moment. According to Downdetector and reports Twitter, the social media app is constantly crashing and killing users. If you are having problems with TikTok, you can try some of the fixes mentioned in the original article below. We will update this article if there is an official response from the company.
Main article: It can be frustrating when crashes interrupt your fun. If you are facing any problem with TikTok app, you can try these troubleshooting steps to solve the problem. Here’s how to fix TikTok when it’s not working.
Read more: How to make TikTok videos
Quick answer
If TikTok isn’t working, try restarting the app, checking for updates, testing your internet connection, or clearing the app’s data and cache.
Troubleshooting tips
Test your internet connection
The first thing to try is to check your internet connection. A weak Wi-Fi signal is often to blame, so you can use one of our recommended speed test apps to help you identify the problem. You can try switching from Wi-Fi to mobile data to see if the problem is connection related or not.
Restart the app.
Sometimes closing and restarting the app is all it takes to fix the problem. Don’t just hit the home button on your phone; Make sure to close the app completely before restarting it. You can also try to hard reset your mobile device. For example, if you have a Samsung device, follow our guide here.
Check out the updates
Always make sure you are running the most recent version of the app to get the latest software. Otherwise, TikTok may not work properly.
On Android, open the Google Play Store and go here Manage application and device. Then choose Updates are available. Scroll down until you find TikTok to update the app. If you don’t see TikTok, it means getting the latest version.
On iPhone and iOS, open the App Store and search for TikTok. If there is an update, you will see an update option in the app description.
Clear application data
Clearing your app data and cache often solves problems with lagging, freezing, or app crashes. It can also free up storage space. Tap to clear the cache Profile At the bottom right, then tap 3-line icon Top right.
Adam Birney / Android Authority
Tap Settings and privacy.
Adam Birney / Android Authority
Scroll down and tap . Make room.
Adam Birney / Android Authority
Finally tap Clear On the side of the cache.
Adam Birney / Android Authority
Make sure TikTok is turned off
Another reason why TikTok doesn’t work is because the app itself can slow down. If so, you’re not the only one having problems. We recommend visiting DownDetector as it provides 24h volume data on the most reported cases.
Questions to be asked
Tap Profile At the bottom right, then tap 3-line icon Top right. Tap Settings and privacy And scroll down to select Report a problem. To report an issue, select a topic and follow the steps.
If the suggested steps don’t solve your problem, you can opt out no “Is your problem solved?” For the question and click You still have a problem You can contact customer support with more details.
