Wednesday, May 31

Update: September 15, 2022 (5:57 AM ET): TikTok seems to be facing some problems at the moment. According to Downdetector and reports Twitter, the social media app is constantly crashing and killing users. If you are having problems with TikTok, you can try some of the fixes mentioned in the original article below. We will update this article if there is an official response from the company.

Main article: It can be frustrating when crashes interrupt your fun. If you are facing any problem with TikTok app, you can try these troubleshooting steps to solve the problem. Here’s how to fix TikTok when it’s not working.

Read more: How to make TikTok videos

Quick answer

If TikTok isn’t working, try restarting the app, checking for updates, testing your internet connection, or clearing the app’s data and cache.

Troubleshooting tips

Test your internet connection

The first thing to try is to check your internet connection. A weak Wi-Fi signal is often to blame, so you can use one of our recommended speed test apps to help you identify the problem. You can try switching from Wi-Fi to mobile data to see if the problem is connection related or not.

Check out the updates

Always make sure you are running the most recent version of the app to get the latest software. Otherwise, TikTok may not work properly.

On Android, open the Google Play Store and go here Manage application and device. Then choose Updates are available. Scroll down until you find TikTok to update the app. If you don’t see TikTok, it means getting the latest version.

On iPhone and iOS, open the App Store and search for TikTok. If there is an update, you will see an update option in the app description.

Clear application data

Clearing your app data and cache often solves problems with lagging, freezing, or app crashes. It can also free up storage space. Tap to clear the cache Profile At the bottom right, then tap 3-line icon Top right.

Profile settings TikTok

Adam Birney / Android Authority

Tap Settings and privacy.

Settings Privacy TikTok

Adam Birney / Android Authority

Scroll down and tap . Make room.

Making SpaceTikTok free

Adam Birney / Android Authority

Finally tap Clear On the side of the cache.

Clear the cache TikTok

Adam Birney / Android Authority

Make sure TikTok is turned off

Another reason why TikTok doesn’t work is because the app itself can slow down. If so, you’re not the only one having problems. We recommend visiting DownDetector as it provides 24h volume data on the most reported cases.

tiktok outage report

Questions to be asked


Robert is an expert in Android mobile phones. He has been using Android phones since they first came out, and he has been following the development of the platform closely. He has written many articles and tutorials on Android phones, and he is always up-to-date on the latest news and developments in the world of Android.